| |
|
|
 |
 |
| Issue 18 |
June 04, 2008 |
|
|
|
"First Impression" Excellence
It only takes a few seconds for a prospective customer to size up your business. Creating a favorable first impression is a valuable opportunity you'll never get again. Blow it and you'll face the daunting task of trying to overcome a bad impression. |
 |
 |
First, put on a good face. Customers who physically visit your business will be impressed by a clean parking area and entrance, a positive and professional appearance in your sales area, and upbeat employees who are attentive to their needs. Accomplishing this seems to be a monumental task for many recyclers. That gives the few who do a good job a real competitive advantage.
Many of your customers never visit your facility. Their first impression of your business is based on how they are treated when they phone or what they see on the Internet. Positive phone presence is an essential training topic. Be sure everyone who ever answers the phone is friendly and professional. For a quick primer on improving phone presence, visit "Phone Answering Tips to Win."
More and more business is being generated on the Internet. These potential customers judge the professionalism of your business and the quality of your parts from what they see online. Make sure your parts descriptions are thorough, positive, and understandable by a layman. If you have your own company website, check it regularly to be sure it is current and fully functional. Your site portrays your company. Does it represent what you want potential customers to believe about your business and your merchandise? Does it present a compelling reason for them to choose you over all of the other companies offering similar parts?
|
 |
|
 |
| |
 |
Inspirational Words of the Day
"I'm a busy guy but I set aside quiet time every morning and every evening to keep my equilibrium centered on my own path. I don't like being swayed by anything that might be negative or damaging."
- Donald Trump
|
|
Goals and attitude make a powerful combination. Knowing what you want to accomplish, having a plan in place, and keeping a positive personal attitude, will help ensure success.
The next step is sharing that with your employees. They need to experience your vision and your enthusiasm.
One of your most important responsibilities as an owner or manager is to get your entire team moving in the same direction. If you have someone who can’t or won’t get on board after you’ve made a reasonable effort to win them over, it’s time to trade up to someone who will. The work environment may not be to the employee's liking, he or she may not be getting along with co-workers, or maybe there are issues at home that affect the employee's work. No matter what you try, you may not be able to make these things better. In these situations, the best thing you can do, for everyone, is to help the employee find a different situation. Prompt action is best for everyone.
Remember: Eliminate the negative to maintain a positive workplace. You and your people will be happier and accomplish more! |
 |
|
 |
| |
Keep Request History Accurate
Checkmate® logs most lookups as request activity. That data is used in a number of reports to evaluate vehicles, parts, and salesperson performance. That data can be easily corrupted if lookups by inventory or pricing personnel are logged as requests. To keep your data as correct as possible, change the device settings for terminals used by non-selling personnel to "Cashier." That setting is accessed at 6,9,S,3. Answering "No" to the next question (Log sales requests?) will turn off logging on this terminal.
©2007-2008 Car-Part.com. All rights reserved.
|
 |
|
|
|
|
|
|
|
|
